by Amy Lively | Blog, Communication, Family Business, Retail Idioms
You expect the rep to pick up the dinner tab. You expect your kids to get good grades. And sometimes they let you down. Not to say anything bad about your mother, but we’re only human, right? It’s somehow even more disappointing when our unmet expectations...
![Flabby brains make Johnny a dull boy.]()
by David Lively | Blog, Communication, Family Business, Personality Type
“The brain has three natural roadblocks that stand in the way of truly innovative thinking: 1. flawed perception 2. fear of failure 3. the inability to persuade others.” – Dr. Gregory Berns, neuroscientist, psychiatrist, and Distinguished Chair of...
![Flabby brains make Johnny a dull boy.]()
by David Lively | Blog, Communication, Family Business
Today I spoke to retailers at the High Point furniture market. We discussed the two types of customers. They are transactional and relational. I’m often asked, “Which one is best?” Or, “How do I attract this type or that?” There’s...
![Flabby brains make Johnny a dull boy.]()
by David Lively | Blog, Communication, Family Business
If you’re in High Point, come find out what’s working for other retailers during this “economic downturn” tomorrow at 2:30 pm in the 12th floor resource center. There are actually six things- no, seven things your family business can do in a...
![Flabby brains make Johnny a dull boy.]()
by Amy Lively | Blog, Communication, Family Business, Retail Idioms
What keeps you up at night? The unpaid invoice to your biggest vendor? The grinding sound when Truck 1 changes gears? Switch gears yourself and put on your “home” hat. Does your credit card statement keep you up at night? Your son’s grades? The leaky...
![Flabby brains make Johnny a dull boy.]()
by David Lively | About Retail, Blog, Communication, Family Business
Daily life keeps me humble. Killing lions and bears like my namesake has never out of the question. Of course with killing you create a lot of mess. Mess always has to be cleaned up. (Notice the current financial condition of GM and Chrysler.) When we think about the...
