by David Lively | About Retail, Blog, Communication
Let me tell you, conflict is ugly and messy. I personally witnessed this last week because of a major breakdown in communication with a close family friend. The older I get, the more I come to hate conflict. But nonetheless, conflict is a part of life. There is truly...
by David Lively | About Retail, Blog, Communication, Marketing
The door opens, and in walks the customer you were working with last week…what was it they were looking at? Oh yes, the dining room suite. And you were hoping they were going to add the sideboard as well. (ring-ring) But right as they walk in, the phone rings. And...
by David Lively | About Retail, Blog
“Success is peace of mind which is a direct result of self-satisfaction in knowing you made the effort to become the best of which you are capable.” John Wooden What does the late John Wooden have to do with this generation’s retailer? Absolutely nothing. But...
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by David Lively | About Retail, Blog
Rarely (maybe never) in the several years we have maintained our website and blog have I felt compelled to simply copy a story I read somewhere else. Today is an exception. I recently read a post from Seth Godin, who wrote: Becoming a bus company We all have a vision...
![Does The Furniture Business Have Anything In Common With The Bus Stop?]()
by David Lively | About Retail, Blog
The late John Wooden once said, “Failure is not fatal, but failure to change might be.” Wooden’s words ring true with today’s consumerism trends. Consider the American automobile industry. It nearly tanked because it stood by the production of large gas-guzzling...
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by David Lively | About Retail, Advertising, Blog, Marketing
“What gets measured gets done,” said Jack Welch, former chairman and CEO of General Electric. Welch often credited much of his success during his 30 plus years at the helm of GE to hiring and evaluation of his employees. It is said that he spent as much as 50 percent...
