Servant Leadership

Servant Leadership

Here in America, organizational success is defined by winning—often without regard to how it affects people. Employees are often described as capital. Human capital. Servant Leadership, a model that has been studied for over two centuries, defines success very...
Shirtsleeves to shirtsleeves in three generations.

Shirtsleeves to shirtsleeves in three generations.

Without a doubt it is the hardworking American family business that fuels the engine that drives the economy. Whether you are a family member working in the business, or a non family hired gun, understanding the special dynamics of family business is the key to...
You’ve got to be kidding me!?!?

You’ve got to be kidding me!?!?

Let me tell you, conflict is ugly and messy. I personally witnessed this last week because of a major breakdown in communication with a close family friend. The older I get, the more I come to hate conflict. But nonetheless, conflict is a part of life. There is truly...
Email Etiquette

Email Etiquette

This article by Jeff Bennett was taken from an upcoming issue of Western Retailer, a publication of the Western Home Furnishings Association. You’re doing everything right to market and brand your business. Radio and TV ads? Check. Direct mail? Yes. A Web site?...
How To Make Your Website Sell More Stuff

How To Make Your Website Sell More Stuff

“If you build it, they will come.” This famous line from Field of Dreams might apply to baseball diamonds, but it doesn’t necessarily translate to websites. At Grey Suit Retail, our online marketing and web development company, we design websites with many...