Servant Leadership

Servant Leadership

Here in America, organizational success is defined by winning—often without regard to how it affects people. Employees are often described as capital. Human capital. Servant Leadership, a model that has been studied for over two centuries, defines success very...
You’ve got to be kidding me!?!?

You’ve got to be kidding me!?!?

Let me tell you, conflict is ugly and messy. I personally witnessed this last week because of a major breakdown in communication with a close family friend. The older I get, the more I come to hate conflict. But nonetheless, conflict is a part of life. There is truly...
Silence isn’t golden when your customer’s on the phone

Silence isn’t golden when your customer’s on the phone

The door opens, and in walks the customer you were working with last week…what was it they were looking at? Oh yes, the dining room suite. And you were hoping they were going to add the sideboard as well. (ring-ring) But right as they walk in, the phone rings. And...
Why Don’t You Try This?

Why Don’t You Try This?

Dr. Howard Thurman was born in 1899 in the segregated South. In 1923, Thurman graduated from Morehouse College as valedictorian. He was ordained a Baptist minister in 1925, after completing his study at the Colgate Rochester Crozer Divinity School. He then pursued...
Winners Never Quit

Winners Never Quit

Sculptures are created by slowly chipping away. One blow upon the chisel with the hammer does not make the excess stone fall away and reveal a masterpiece.  The artist hits and chips away at the stone continually. And this true of life, too: Nothing worthwhile comes...
Winners Never Quit

Utilizing SEO: Glossary of Key Terms

Part 2 of 3 Understanding these key SEO (Search Engine Optimization) ideas and terms will help you make the best decisions for your search marketing strategy: Title Each page on your website is coded with a unique title that is different than the page name. Depending...