by Amy Lively | About Retail, Blog, Communication, Family Business, Retail Idioms
THE NEW YORK TIMES, SEPTEMBER 8, 1895 – Mrs. Clara McArthur of 167 [sic] East One Hundred and Twenty-seventh Street, the young woman who attempted to jump from the Brooklyn Bridge ten days ago, but was prevented from doing so by the police, dropped off quietly in the...
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by Amy Lively | About Retail, Blog, Communication, Family Business, Retail Idioms
THE NEW YORK TIMES, AUGUST 31, 1895 – Mrs. Clara McArthur of 162 East One Hundred and Twenty-seventh Street attempted to jump off the Brooklyn Bridge at 5:30 o’clock yesterday morning, but was prevented by the bridge policemen… “I made up my mind long ago...
![Bridge Jumping {a true story}]()
by Amy Lively | Blog, Communication, Retail Idioms
Multiple choice. How does the typical customer respond to this question: “How can I help you?” A: “I’ve come to fork over my hard-earned money on some of your fine merchandise. Here’s my wallet – please, just take whatever you...
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by Amy Lively | About Retail, Blog, Communication, Family Business, Retail Idioms
Your priorities are what you do PRIOR to everything else. We spend a lot of time evaluating our priorities this time of year, making promises to lose 20 pounds and call our parents more often. Most people would say that their priority is family, or their spiritual...
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by Amy Lively | Blog, Family Business, Retail Idioms
We can’t even go to church anymore without expecting to be entertained. We want great music and puppet shows for the kids. We want to hear a message that tickles our ears, not pierces our hearts. Christmas has become a gross spending spree instead of a glowing...
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by Amy Lively | Blog, Communication, Retail Idioms
If you ask a class of second graders, “Can you dance? Can you draw? Can you sing?” they will all say yes. Ask a class of college freshman and they will all say no. Somewhere along the line we lose confidence in our creativity. Yet your customer longs to be...
