Blog Archives - Page 4 of 23 - The Lively Merchant

Living on the Top Line

by David Lively | About Retail, Blog, Communication

Strategy is a word few people truly understand. The military uses intelligence to determine how to approach a problem – how to think about it. In his new book Living On The Top Line, Joe Capillo uses the best research and intelligence available for the furniture...

Do you get personal?

by David Lively | About Retail, Blog, Communication, Family Business, Web Strategy

Over 17 years ago, Bruce Springsteen belted out, “You might need something to hold on to, when all the answers, they don’t amount to much, somebody that you could just to talk to, and a little of that human touch baby, in a world without pity.” Today more than...

You can’t reason your way out of this

by David Lively | About Retail, Blog, Communication, Family Business, Generations, Web Strategy

Ah, the good old days! Fact is, the furniture industry was successful in the 1950’s and the 1970’s and 1990’s. But “nothing fails like success,” says Gerald Nachman, cultural historian and founder of www.thecolumnist.com. Financial success turned our industry into a...

When the only tool you own is a hammer, every problem begins to resemble a nail

by David Lively | About Retail, Blog, Communication, Family Business

The last time paid newspaper circulation in the United States was at its current level, a new house was selling for $4,600, a gallon of gas was 15 cents and the average annual wage was $2,400. Oppenheimer’s Little Boy and Fat Man were about to bring World War II to...

What does the lady say?

by David Lively | About Retail, Blog, Communication, Family Business, Products

The single most important number that directly impact your profitability doesn’t even appear on your financial statements: Customer Satisfaction. Our Ask Ms. Jones™ process provides you with prompt, actionable information so you’ll know exactly what your customers are...

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