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by Amy Lively | About Retail, Blog, Communication, Family Business, Retail Idioms
T tops. Duck tails. Leg warmers. Pet rocks. Ugg boots. Cabbage Patch Kids. We’ve all seen them come… and go. Trends, by definition, are here today and usually gone tomorrow, lingering just long enough for at least one embarrassing photo opportunity. We usually...
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by Amy Lively | Blog, Communication, Family Business, Retail Idioms
I got a little lecture at the airport today when the agent scolded me for not using the self-check in to change my seat assignment. We’ll save the topic of “talking yourself out of a job” for another day. Today let’s talk about rules. List the...
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by Amy Lively | Blog, Communication, Family Business, Retail Idioms
“International Talk Like A Pirate Day” is celebrated every year on September 19. So, ahoy! Let’s put the periscope up to your eye (not the one with the black patch). What do you see, Matey? What’s on the horizon? Do you see land ahead? Is there...
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by Amy Lively | Blog, Communication, Family Business, Generations, Retail Idioms
Turn signal flashing, Mrs. Customer carefully pulls her Buick up to your store and asks to see matching tables for her living room. Ms. Customer peels into the lot, glove box bursting with parking tickets, and asks if you have a red leather chaise for her bedroom....
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by Amy Lively | About Retail, Blog, Communication, Family Business, Retail Idioms
World peace. Peace of mind. Give peace a chance. Your customer might not have inner peace about shopping at your store. It’s going to cost her a lot of money. It’s going to take a lot of her time. She’s going to have to face off with salespeople who...
