by Amy Lively | Blog, Communication, Family Business, Generations, Retail Idioms
Turn signal flashing, Mrs. Customer carefully pulls her Buick up to your store and asks to see matching tables for her living room. Ms. Customer peels into the lot, glove box bursting with parking tickets, and asks if you have a red leather chaise for her bedroom....
by David Lively | Blog, Communication, Family Business, Products
Roy H. Williams, The Wizard of Ads, wrote this week about what he calls The Extraordinary People Myth: “It’s like you’ve asked him to defend his religion; the business owner who believes in growing his businesses through exceptional service delivered by...
by David Lively | About Retail, Blog, Communication, Family Business
Sometimes leaders just have to pay the price. The price of people’s failures: People just “leave the ranch,” they break laws, they backslide and backstab, they believe it’s your job to solve their problems, the list could go on. Leaders have to...