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Silence isn’t golden when your customer’s on the phone

Silence isn’t golden when your customer’s on the phone

by David Lively | About Retail, Blog, Communication, Marketing

The door opens, and in walks the customer you were working with last week…what was it they were looking at? Oh yes, the dining room suite. And you were hoping they were going to add the sideboard as well. (ring-ring) But right as they walk in, the phone rings. And...

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