by David Lively | Blog, Communication, Retail Idioms
You say, “This weekend only!” She says, “Not on my calendar!” There are many demands on your customer’s time. There are things she has to do, like go to work and get groceries and take the kids to the dentist. There are things she needs to do,...
by David Lively | Blog, Communication, Retail Idioms
No, not “idiot.” Idiom. It means: 1. an expression whose meaning is not predictable from the usual meanings of its constituent elements, as kick the bucket or hang one’s head, or from the general grammatical rules of a language, as the table round for the round...
by David Lively | About Retail, Blog
Poll Results Does your business have an Operations Manual that’s actually in use? No – 75% Yes – 18% Not Sure – 5% The old adage; “you can’t manage what you can’t track” sure comes to mind here. Write my personal...
