Are you trapped by technology?
Do you spend 20 minutes trying to find the right words for an email that’s going to sail through cyberspace only to land three feet away on your coworker’s desk? Do you save everything into electronic files and folders but can’t find anything when you want it? Did you spend thousands on a software package yet no one knows if you have the 2300 in stock?
Now, no one is saying you don’t need computers or email or any of the technological advances that have made business faster, easier and better. But, do you use technology effectively? Are you afraid of it or do you embrace it? Are you writing when you should be talking? Are the right people trained for the right tasks? Does business come to a screeching halt when the only person who knows how to do something is sick?
When was the last time you sent your customer a handwritten note? Does your company’s use of technology help her, or does it lose her phone number?
Joey- Thanks for the comment. Your vision as a young person in this crazy furniture business makes all the difference.
I prefer ANYTHING over a phone call, whether it’s handwritten or emailed doesn’t matter to me. I do appreciate personalization.
Has email replaced the handwritten thank you note entirely for personal correspondence?
From the perspective of a millenial retailer – I prefer an email over a phone call or letter anytime. However a customer in an older age bracket may prefer a handwritten note as token of appreciation, but that varies by generation.
As for technology when applied in small doses along with a routine it goes along way, and puts ones company ahead of the game.
yes we are all trapped by technology – so use it to your advantage