She says, “How much is this?”

You say, “Well, I’m not really sure. Let me go look that up…”

She was never a Cub Scout, but your customer knows what it means to “Be Prepared.”

She happily traded her Mini Cooper for a minivan and swapped her briefcase for a diaper bag. At any given moment she is within arm’s length of a baggie full of Cheerios and a change of clothes for every member of the family. She always has a tissue, a nail file and a safety pin.

So, what kind of impression does it make when you can’t find the price of the item she likes? Or when no one is available to make a decision about her problem? Or when you deliver her new purchase – for which she paid top dollar, thank you very much – and it’s not even the right item? Not the right color? It has a tear or a scratch? It’s dirty? It’s missing parts?

Are you prepared for her?

Do you do your best to do your duty?